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4445 Willard Avenue Suite 800
Chevy Chase, MD 20815

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The Ritz-Carlton Reviews

4 reviews
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I have been working at Ritz-Carlton full-time (More than two years)
Great location; great benefits; plenty of employment opportunities; prestigious company and culture to proudly represent ; extremely supportive company in all walks of life
Many departments are understaffed; although the hotel has made recent renovations & other improvements, there is an ongoing guest noise complaint regarding their in-room experiences.
Advice to Management
Please have the courage & initiative to be both direct & tactful with fellow employees where they need to grow. In other words, don't merely delegate work criticism. Wherever management has a conflict, take ownership by personally discussing matters with those responsible. Lead by example whenever possible.
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The company I work for is incredible. The work environment is like no other that I have worked in before. The only thing that I wish was different is some of the upper management does not know how to do the jobs below them, which makes it really frustrating.
At the Ritz Carlton it is a place where you go to serve people so they can enjoy their stay in paradise. I really enjoyed it due to my family being part of the Ritz for 25 years this year. I have come to love the work and the people I work with really taught me how to adapt to people needed assistance when they get hurt to people just needing band aids. I wish they can receive more help with security guards and hiring more people because of the events happening around the world.