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Shutterfly is a relatively great company to work for. Like all places of employment, there are pros and cons. The pros of working at Shutterfly is that everyone is friendly, there are good incentives and benefits (if you are hired on), and the culture is unlike any other place of employment I've experienced. The cons of working at Shutterfly is that you will take a lot of punches from customers (especially if you work in Customer Care), their pay/compensation is not competitive at all (especially with having Amazon being only miles away), you only receive good incentives and benefits after being hired on (which can take anywhere from months to years), there isn't always communication, and there is not a lot of room for growth (personally or professionally). Another thing to note regarding working for Shutterfly, which isn't necessarily a pro or a con, is that there is constant change - change in management, processes, brands, programs, etc.
All in all I think its a solid job once you get hired on but there is still work that needs to be done. I believe the company can be manged better on a day to day basis. In my opinion there is too much going on and things are not being communicated throughout the company like they should. For example, if there is a bug with the website that customers will be calling in about, the Customer Service Reps should be informed about this right away so that they are equipped to deal with the customers. Also the employees should be trained alot better. I knows theres alot of seasonal employees but they have to be provided with the basic product knowledge even if it takes a little longer to train them. What I do love about the company is the flexibility you are provided once you have been in the company for a long period of time. They have been very helpful to me setting my hours so that I can go back to school and still work full time.