Children's Healthcare of Atlanta
Experienced Employee: I work at the call center for Children's Healthcare of Atlanta. It is a very high-stress position that is very involved in the patient/family interactions with our hospitals, urgent cares, rehab and surgical locations, as well as our multispecialty outpatient clinics.
We support the specialty clinics at the highest degree. We answer every call to for these clinical personnel (e.g., nurses, patient care techs, and doctors). If you need an appointment, have a complaint, or a clinical need, I am the one who helps you get that need to the appropriate person. Whenever children are involved, parents and families can be on high edge and very upset if something is not done in the order or manner they want. Especially when trying to get in to see a doctor for something like having diabetes or epilepsy. These patients require on-call assistance whenever blood sugars are involved or seizures occur as these things can become fatal.
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Health Care Industry
1,000-9,999 Employees