AT&T Mobility
- ATLANTA, GA
Working At
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About AT&T Mobility
Employees
10,000+
Industry
Technology, Telecommunications
Public/Private
No data available
Year Founded
2000
Non-profit Status
No data available
Careers
No data available
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Pay & Benefits
Poll
68%
of employees say healthcare coverage is good or excellent. 31 responsesPoll
58%
of employees say retirement benefits are good or excellent. 31 responsesPoll
55%
of employees say the family leave policy is good or excellent. 31 responsesPoll
68%
of employees say paid time off/vacation days are good or excellent. 31 responsesGrowth Opportunities
Poll
39%
of employees don't worry about layoffs. 31 responsesPoll
55%
of employees say good work leads to promotion. 31 responses39%
of employees believe their work helps make the world a better place. 31 responsesManagement
Poll
58%
of employees say the workplace runs efficiently. 31 responsesPoll
52%
of employees say management is transparent. 31 responsesWork-Life Balance
Poll
29%
of employees say hours are flexible. 31 responses35%
of employees say it's easy to work remotely. 31 responses61%
of employees say schedules are predictable. 31 responses42%
of employees say taking vacation is encouraged. 31 responses42%
of employees say the workplace is parent friendly. 31 responsesCompany Culture
52%
of employees are happy to work here. 31 responses87%
of employees say coworkers socialize. 31 responses77%
of employees think their coworkers are smart. 31 responses77%
of employees like their coworkers. 31 responsesEmployees
55%
of employees say the ratio of men to women is about 50/50. 31 responses35%
of employees say the company is very diverse. 31 responses65%
of employees say the employees are diverse in age. 31 responses- Crime & Safetygrade C
- Walkabilitygrade B+
- Diversitygrade A
- Nightlifegrade A+
Area Feel
Urban Suburban Mix
Median Household Income
$92,604
National
$62,843Median Rent
$1,415
National
$1,062Median Home Value
$484,400
National
$217,500Map
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AT&T Mobility Reviews
Rating 4.03 out of 5 31 reviews
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The compensation and benefits are great, but the management is totally disconnected from what the employees or customers want. Even if you're hitting your numbers, you'll get a "review" of a call where you didn't make a sales offer to a single mother calling asking for a payment arrangement because she lost her job. Authorized Retail and In Home Experts operate under the company name but have no obligation to abide by corporate regulations of ethics, integrity, and honesty.
The experience is good.It was very informative and taught me great things. This experience gave me a better und
erstanding of how post-grad life will be.
here are many components to customer service, and you need all of them to truly satisfy customers. Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Finally, customer service is about clearly explaining solutions to clients. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company.
erstanding of how post-grad life will be.
here are many components to customer service, and you need all of them to truly satisfy customers. Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Finally, customer service is about clearly explaining solutions to clients. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company.
I worked at AT&T Mobility for over nine years as a Customer Service Representative at their Call Center. I enjoyed working here because of the work hours. Yes, my first year I had to work some crazy hours, but it changed after the year anniversary. I would highly recommend working here because of the pay and benefits. It's a fast paced environment, but I learned a lot and I liked the fact that they have trainings for their employees in a monthly basis. In regards to management, I had some really good ones and others were not so good. As long as you know what you're doing you will be fine. There were resources to help you follow company's policies and procedures.