The financial aid office is extremely helpful but sometimes they believe you know more than you do. The way around this issue is to ask questions until you get the answer you understand - and to ask about next steps. One thing that the financial aid office and other staff members need to offer is automatic scholarship counseling. Most students I've spoken with haven't heard of the Clark State Foundation - which allows you to apply for several scholarships on one application. If you apply to the school, you should be encouraged to fill out the foundation's application. Stop in frequently and ask them if everything is in order on your account.