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Enrollment Insights Podcast #3 – Susana Briscoe-Alba and Servant Leadership

by Will Patch

In this episode:

In the Enrollment Insights Podcast you’ll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

In this episode you will hear from Susana Briscoe-Alba, Dean of Admissions and Financial Aid at Mount Saint Mary College. Susana has quickly risen through the ranks and has a tremendous positive attitude and servant leader mentality. She’ll talk about have to have a service-first mindset, building trust, and ideas for helping develop your staff.

Niche Enrollment Insights Podcast · Susana Briscoe-Alba and Servant Leadership

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by Will Patch
Prior to coming to Niche in 2019 Will served 9 years at Manchester University in roles as an Admissions Counselor, Associate Director for Admissions Operations, Social Media Coordinator, and ultimately as Digital Strategist. Will surfaces tactical insights from user behavior and surveys to help higher ed build recruitment strategies. In addition to the Enrollment Insights blog, webinars, and podcast; Will is a frequent conference speaker and podcast guest. He has presented at NACAC, AACRAO-SEM, AMA Higher Ed, CASE V, EduWeb, and EMA. Will's work has been featured in Forbes, Inside Higher Ed, CNBC, CNN, the LA Times, and The New York Times among other outlets.